Privacy Policy

1. Introduction

Welcome to mytotalbrand.com (“Website”), operated by NVC Robotics USA LLC (“Company,” “we,” “us,” or “our”), based in New Jersey, United States. MyTotalBrand is a brand and service operated by NVC Robotics USA LLC.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including QR code generation, image hosting, appointment scheduling, appointment notifications, and AI-powered voice/chat features

2. Information We Collect

A. Information You Provide Directly

We may collect personal information when you:

  • Create an account (name, email address, login credentials)
  • Provide contact information, including phone numbers, through our website, platform, AI voice agents, appointment scheduling services, or other communications
  • Upload content (QR codes, images, files, or other materials)
  • Contact us (email, messages, support requests)
  • Subscribe to newsletters or updates
  • Use AI voice/chat features

B. Content You Upload

When you use our services, you may upload:

  • QR code data
  • Images and media files
  • Text or voice inputs (for AI interactions)

⚠️ Important: You are responsible for the content you upload. Do not upload sensitive or confidential data unless necessary.

C. Information Collected Automatically

We automatically collect certain data, including:

  • IP address
  • Browser type and device information
  • Usage data (pages visited, actions taken)
  • Approximate location
  • Cookies and tracking technologies

D. Third-Party Data Sources

We may receive data from:

  • Login providers (e.g., Google)
  • Analytics providers
  • Payment processors (if applicable)

3. How We Use Your Information

We use your information to:

  • Provide and operate our services
  • Generate and manage QR codes and hosted images
  • Enable AI voice/chat functionality
  • Schedule and manage appointments
  • Send appointment notifications, appointment confirmations, appointment reminders, and appointment-related updates
  • Improve user experience and platform performance
  • Communicate with you (support, updates, notifications)
  • Detect fraud, abuse, and security threats
  • Comply with legal obligations
  • Send appointment notifications, appointment confirmations, appointment reminders, appointment-related updates, customer support communications, product and service information, and conversational SMS communications

SMS Messaging

If you provide a mobile phone number, we may use it to send and receive appointment-related text messages, customer support messages, product and service information, and conversational communications associated with services provided through our platform.

4. AI Services (Google Gemini)

We use AI technologies, including Google Gemini, to provide voice and chat functionality.

Data Processed by AI:

  • Text inputs
  • Voice inputs (if used)
  • Interaction data

Purpose:

  • Generate responses
  • Improve user experience
  • Enable conversational features

⚠️ Note:
Your inputs may be processed by third-party AI providers. We do not control how these providers process data beyond their stated policies.

5. Hosting & Infrastructure

Our services are supported by Cloudflare.

Cloudflare may process:

  • IP addresses
  • Security and traffic data
  • Cached content (including hosted images)

This helps us ensure:

  • Fast performance
  • Security (DDoS protection, firewall)
  • Reliable global delivery

6. How We Share Your Information

We may share your information with:

A. Service Providers

  • Hosting providers (Cloudflare)
  • AI providers (Google Gemini)
  • Analytics and infrastructure partners

B. Legal Requirements

We may disclose data if required to:

  • Comply with laws or regulations
  • Respond to legal requests
  • Protect our rights, users, or platform

C. Business Transfers

In case of:

  • Merger
  • Acquisition
  • Sale of assets

Your data may be transferred as part of the business.

7. Data Security

We implement industry-standard safeguards to protect your data, including:

  • Encryption (where applicable)
  • Secure servers and infrastructure
  • Access controls

⚠️ However, no system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information:

  • As long as your account is active
  • As necessary to provide services
  • To comply with legal obligations

We may retain aggregated or anonymized data indefinitely.

9. Your Privacy Rights

Depending on your location (including U.S. states like California), you may have rights to:

  • Access your data
  • Correct inaccurate information
  • Request deletion
  • Opt out of certain data uses

To exercise your rights, contact us at:
📧info@mytotalbrand.com

10. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic
  • Enhance user experience

You can control cookies via your browser settings.

11. Children’s Privacy

Our services are not intended for children under 13.

We do not knowingly collect data from children. If you believe a child has provided information, contact us immediately.

12. International Data Transfers

Your data may be processed in the United States and other countries.

By using our services, you consent to such transfers, which may have different data protection laws than your country.

13. Limitation of Liability

We take reasonable steps to protect your data, but:

  • We are not responsible for breaches beyond our control
  • Users are responsible for safeguarding their own account credentials
  • We are not liable for third-party services (e.g., Cloudflare, Google Gemini)

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

  • Minor changes: effective immediately
  • Major changes: notified via website or email

 

15. SMS Messaging Terms

If you consent to receive SMS messages from NVC Robotics USA LLC through the MyTotalBrand platform, you may receive appointment-related text messages, including:

 

  • Appointment notifications
  • Appointment confirmations
  • Appointment reminders
  • Appointment updates
  • Customer support communications
  • Product and service inquiries
  • General conversational messages related to businesses using our platform

Users may reply to SMS messages and communicate with our AI-powered messaging system regarding appointments, products, services, support requests, and other business-related inquiries.

Message frequency may vary depending on appointment activity and user interaction.

Message and data rates may apply.

You may reply STOP to opt out of SMS messages at any time. You may reply HELP for assistance.

SMS Consent

Consent to receive SMS messages may be obtained verbally during a phone call, through interactions with our AI-powered voice agents, through website forms, or through other methods permitted by applicable laws and regulations.

By providing consent, you agree to receive appointment notifications, appointment reminders, appointment updates, customer support communications, product and service information, and conversational SMS messages from businesses using our platform.

Mobile phone numbers, SMS consent records, and text messaging opt-in information are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

16. Contact Us

If you have any questions about this Privacy Policy, contact:

MyTotalBrand
📍 New Jersey, United States
📧 Email: info@mytotalbrand.com

17. AI & Data Usage Transparency

We are committed to:

  • Minimizing data collection
  • Using data only for legitimate purposes
  • Maintaining transparency in AI usage
  • Following applicable privacy laws

18. Acceptance of This Policy

By using mytotalbrand.com, you agree to this Privacy Policy.